Terms of service

OVERVIEW Welcome to Wear Loud! The terms "we", "us" and "our" refer to Wear Loud. Wear Loud operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Wear Loud is powered by Shopify, which enables us to provide the Services to you. The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services. Nothing in these Terms affects your statutory rights as a consumer, which cannot be waived or limited by contract. SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person. SECTION 2 - OUR PRODUCTS We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration. All Wear Loud products are printed to order. We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to the depiction in our online stores, though we take reasonable care to ensure accuracy. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis. SECTION 3 - ORDERS When you place an order, you are making an offer to purchase. Wear Loud reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Wear Loud confirms acceptance. We must receive and process your payment before your order is accepted. Because each item is printed specifically for you after ordering, please review your order carefully before submitting — Wear Loud may be unable to accommodate cancellation requests once production has started. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made. Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK], including your statutory 14-day right of withdrawal under EU consumer law. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export. SECTION 4 - PRICES AND BILLING Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices include applicable VAT where required by law; shipping, customs or import charges are shown separately at checkout. Prices posted in our online store may differ from prices offered elsewhere. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed. You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are duly authorized to use such payment method for the purchase, (iii) charges incurred by you will be honored by your payment provider, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes. SECTION 5 - SHIPPING AND DELIVERY Please see our Shipping Policy [LINK] for estimated production and delivery times. All delivery times are estimates only and are not guaranteed; we are not responsible for delays caused by shipping carriers, customs processing, or events outside our reasonable control. If you are a consumer purchasing within the EU, risk of loss or damage to the products passes to you only once you, or a third party designated by you (other than the carrier), takes physical possession of the goods, in accordance with applicable consumer protection law. This does not apply if you arranged the shipping yourself using a carrier not offered by us, in which case risk passes on handover to that carrier. SECTION 6 - INTELLECTUAL PROPERTY Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product designs, and the design, selection, and arrangement thereof, are owned by Wear Loud, its affiliates or licensors and are protected by applicable copyright, trademark, and other intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Wear Loud, Shopify or any third party. Unauthorized use of the Services may be a violation of applicable intellectual property laws. All rights not expressly granted herein are reserved by Wear Loud. Wear Loud's names, logos, product and service names, designs, and slogans (including "WEAR LOUD") are trademarks of Wear Loud. You must not use such trademarks without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners. SECTION 7 - OPTIONAL TOOLS You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input over. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement, to the extent permitted by applicable law. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider(s). We may also, in the future, offer new features through the Services. Such new features shall also be deemed part of the Services and are subject to these Terms of Service. SECTION 8 - THIRD-PARTY LINKS The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk. We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites, except where such liability cannot be excluded by law. Please review the third-party's own policies before you engage in any transaction with them. SECTION 9 - RELATIONSHIP WITH SHOPIFY Wear Loud is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Wear Loud. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Wear Loud, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Wear Loud, except where such release is not permitted by applicable law. SECTION 10 - PRIVACY POLICY All personal information we collect through the Services is subject to our Privacy Policy [LINK], and certain personal information may also be processed by Shopify in accordance with Shopify's Privacy Policy, viewable here. By using the Services, you acknowledge that you have read these privacy policies. SECTION 11 - FEEDBACK If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use. You represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are under no obligation to maintain your Feedback in confidence, pay compensation for it, or respond to it. We may, but have no obligation to, monitor, edit or remove Feedback that we determine, in our reasonable discretion, to be unlawful, offensive, threatening, defamatory, or otherwise in violation of these Terms or a third party's rights. You agree that your Feedback will not violate any third party's rights and will not contain unlawful, abusive, or obscene content, or any malware. You are solely responsible for your Feedback and its accuracy. SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times and availability. We reserve the right to correct such errors and to update or cancel orders based on inaccurate information at any time, including after you have submitted your order, and will notify you promptly if this affects an order you have already placed. SECTION 13 - PROHIBITED USES You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly, to: (a) engage in any unlawful or malicious purpose; (b) violate any applicable laws or regulations; (c) infringe our intellectual property rights or those of others; (d) harass, abuse, or harm any person; (e) transmit false or misleading information; (f) send spam or unsolicited advertising; (g) impersonate any person or entity; or (h) engage in conduct that restricts or inhibits anyone's use of the Services or exposes us or others to liability. In addition, you agree not to: (a) upload viruses or malicious code; (b) reproduce, extract, or resell any portion of the Services without authorization; (c) collect or track others' personal information; (d) use scraping tools, bots, or automated/AI agents to access the Services except as permitted under Section 14; or (e) bypass or interfere with security measures we employ. We reserve the right to suspend, disable, or terminate your account if we determine you have violated these Terms. SECTION 14 - AGENTS 14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity. 14.2 No Agent may access, use, or interact with the Services unless it identifies itself and operates in strict accordance with Section 14.4. No Agent may access the Services if we have requested that it refrain from doing so. 14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services. 14.4 Agents must: (i) identify themselves in all requests via the user agent string ("Agent/[agent name]"); (ii) not conceal that interactions are from an Agent, including by mimicking human behavior or bypassing CAPTCHAs; (iii) respond truthfully to any prompt seeking to determine if interactions are from a human or a computer; (iv) not circumvent any measure intended to control Agent access. SECTION 15 - TERMINATION We may terminate this agreement or your access to the Services in our sole discretion at any time, and you will remain liable for all amounts due up to the date of termination. The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive. SECTION 16 - DISCLAIMER OF WARRANTIES The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information, and any reliance you place on it is at your own risk, to the extent permitted by law. Except as expressly stated by Wear Loud or as required by applicable law, the Services and products offered through them are provided "as is" and "as available", without warranties of any kind, express or implied, to the maximum extent permitted by applicable law. Nothing in this section excludes or limits your statutory rights as a consumer under the mandatory laws of Latvia or the European Union, including your right to a legal guarantee of conformity for goods purchased, which cannot be waived or restricted by contract. SECTION 17 - LIMITATION OF LIABILITY To the fullest extent permitted by applicable law, Wear Loud, its partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors, or those of Shopify and its affiliates, shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or any products procured through them, including lost profits or lost data, whether based in contract, tort, or otherwise, even if advised of the possibility of such damages. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable Latvian or EU law, nor does it affect your statutory rights as a consumer. SECTION 18 - INDEMNIFICATION You agree to indemnify, defend and hold harmless Wear Loud, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of (1) your breach of these Terms, (2) your violation of any law or third-party right, or (3) your access to and use of the Services. We will notify you of any indemnifiable claim; failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, but will not settle any claim requiring non-monetary obligations from you without your consent. You will cooperate in the defense of indemnified claims. SECTION 19 - SEVERABILITY If any provision of these Terms is determined to be unlawful, void or unenforceable, it shall nonetheless be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed, without affecting the validity of the remaining provisions. SECTION 20 - WAIVER; ENTIRE AGREEMENT Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us constitute the entire agreement between you and us regarding the Services, superseding any prior agreements, communications, and proposals, whether oral or written. SECTION 21 - ASSIGNMENT You may not delegate, transfer or assign this Agreement or any of your rights or obligations without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms without consent or notice to you. SECTION 22 - GOVERNING LAW AND DISPUTES These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Latvia, without regard to its conflict of law provisions, and excluding the United Nations Convention on Contracts for the International Sale of Goods. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Latvia. If you are a consumer, this does not deprive you of the protection afforded by mandatory consumer-protection provisions of the law of your country of habitual residence within the EU, and you may also be entitled to bring proceedings before the courts of that country. We are not obliged to, and currently do not, participate in out-of-court alternative dispute resolution (ADR) proceedings before a consumer arbitration board. You may find a list of ADR entities recognized in your country via your national consumer protection authority. SECTION 23 - HEADINGS The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. SECTION 24 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website, and will notify you of material changes as required by applicable law. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes. SECTION 25 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at info@wearloud.store. Our contact information: Wear Loud info@wearloud.store Stūres iela 9-89, Rīga, LV-1055, Latvia [Phone number — optional] [Business registration number — to be added once registered] [VAT number — to be added once registered]